Effective Date: 23 April 2026
Last Updated: 23 April 2026

1. Who We Are

Levelling Up is a United Kingdom-based non-profit professional training initiative working across theatre, film, and live performance. We aim to raise standards in textured hair and inclusive makeup practice through training, consultancy, collaboration, and industry support.

2. Purpose of This Policy

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you contact us, work with us, attend our training, submit an enquiry, collaborate with us, or otherwise interact with Levelling Up.

3. The Information We Collect

We may collect and process the following information:

Name
Email address
Phone number
Organisation or role
Enquiry type
Messages and correspondence
Professional details relevant to training or partnership requests
Workshop or event registration details
Feedback, testimonials, and participation responses
Photographs, video, or audio recordings where you have given permission
Website usage data, such as cookies or analytics information, where applicable

Some of the information we handle may be special category data under UK data protection law, including information revealing racial or ethnic origin, and information contained in personal stories or testimonials.

4. How We Use Your Information

We may use your information to:

Respond to enquiries
Manage course, workshop, consultancy, and partnership requests
Deliver training, events, and support
Communicate with participants, collaborators, and partner organisations
Improve our programmes and services
Share stories, feedback, and impact where you have agreed
Maintain internal records
Comply with legal, regulatory, and safeguarding obligations

5. Lawful Basis for Processing

Under UK GDPR, we must tell people the lawful basis we rely on for processing personal data, and where special category data is involved, we must identify both a lawful basis and a special category condition.

We may rely on the following lawful bases:

Consent
Performance of a contract
Legitimate interests
Legal obligation

Where we process special category data, we will only do so where a lawful basis and an Article 9 condition apply, and where required, we will obtain explicit consent. Explicit consent must be freely given, specific, affirmative, unambiguous, and withdrawable.

6. Special Category Data

Because Levelling Up works in an area connected to representation, textured hair, inclusive makeup, and performers’ lived experiences, we may sometimes process information that is more sensitive than ordinary personal data.

We will only collect and use special category data where it is necessary, lawful, and appropriate. Where required, we will ask for explicit consent before using stories, images, recordings, or other personal material for publication, training, marketing, or impact reporting.

7. Sharing Your Information

We do not sell your personal data.

We may share information with:

Trusted service providers who help us run our operations, such as email, website, storage, or event platforms
Trainers, collaborators, or partner organisations where needed to deliver our work
Funders or stakeholders in anonymised or aggregated form where possible
Legal, regulatory, or safeguarding bodies where required by law

We will only share information where it is necessary and proportionate.

8. Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, or as required by law. If you withdraw consent, we will stop using your information for the purpose you withdrew consent from, unless we have another lawful reason to keep it.

9. Your Rights

Depending on the circumstances, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing
Withdraw consent at any time
Request a copy of the data we hold about you

If you want to exercise any of these rights, contact us using the details below.

10. Cookies and Analytics

If our website uses cookies or analytics tools, we will provide a separate cookie notice or banner explaining how these tools work and what choices you have.

11. Security

We use appropriate technical and organisational measures to help protect your data from unauthorised access, loss, misuse, or disclosure.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact:

Email: contactlevellingup@gmail.com

13. Complaints

You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how we handle your personal data.